Privacy Policy

This Privacy Policy explains how Burner Brothers Plumbing ("Burner Brothers Plumbing," "we," "us") collects, uses and shares information when you visit burnerbrothersplumbing.com (the "Site"), contact us, or use our plumbing services.

Information we collect

Information you give us

When you request a quote, call, email or text us, or book a service, you may provide your name, phone number, email address, service address and details about your plumbing issue.

Information collected automatically

Like most websites, the Site records basic technical information such as your IP address, browser type, device type, the pages you view and the site that referred you. We use Google Analytics to understand how visitors use the Site. Google Analytics uses cookies and similar technologies; you can learn how Google handles this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on.

How we use information

• To respond to your inquiry, provide estimates, schedule and perform plumbing services, and follow up on completed work.
• To contact you by phone, email or text message about your inquiry, estimate or appointment.
• To send invoices, warranty information and other communications about your service.
• To operate, secure and improve the Site, including preventing spam and abuse of our contact form.
• To comply with legal obligations and enforce our Terms of Use.

How we contact you

If you give us a phone number, we may call or text you about your inquiry, estimate or appointment. We do not send marketing text messages, and we do not share your phone number with third parties for their marketing. If you would rather not receive texts, just tell us, or reply STOP to any message. Standard message and data rates may apply.

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us run our business, such as website hosting, email delivery, scheduling and invoicing tools, payment processing and analytics. They may use your information only to perform services for us.
• With suppliers or manufacturers when needed to fulfill a product warranty on your behalf.
• When required by law, legal process or to protect the rights, property or safety of our customers, our team or others.
• In connection with a sale, merger or reorganization of our business, in which case this policy continues to apply to your information.

How long we keep information

We keep customer and service records for as long as needed to provide service, honor warranties and meet legal, tax and accounting requirements. Website inquiry records that do not become jobs are kept for a reasonable period and then deleted.

Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) on the Site and limited access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• Calls, texts and email: tell us how you prefer to be contacted, or reply STOP to any text message.
• Access, correction or deletion: email [email protected] and we will respond to reasonable requests about the personal information we hold about you, subject to records we must keep by law.
• Cookies: you can block or delete cookies in your browser settings. The Site will still work.

Children

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Links to other sites

The Site may link to third-party sites, such as review platforms or manufacturers. Their privacy practices are their own, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. Material changes will be posted on this page.